A: Vehicles that are bought and sold through the MarketPlace are subject to a sale fee for the seller and buy fee for the buyer, pursuant to the rules of the host auction. Additional fees, such as post-sale inspections or transportation are figured at the auction level and stated in that auctions rules and regulations.

A: A proxy is the maximum amount you are willing to pay as a buyer. The number is encrypted and cannot be seen by the auction, auctioneers, other sellers or buyers. The proxy engine only raises to your maximum amount as you are out-bid and will not exceed your highest proxy amount.  

A: A hard bid represents the intended amount you are willing to bid. It takes you directly to the number you bid regardless of any other bids below.

A: You will be alerted if you are outbid or if you are the highest bidder on a vehicle. You can click on "Activity Tracker" and Items I have Purchased buyer tab on the dashboard.

A: The host Auction will email or fax a confirmation of what you bought or sold based on the information provided on your profile.

A: Yes, provided host auction accepts select floorplan companies. Confirm your floorplan sources with your Auction. At the conclusion of the bidding, you will be given the opportunity to request how you would like to pay.

A: Your Auction Marketplace subscribes to NAAA Arbitration guidelines. See rules and regulations for arbitrations on the terms and conditions page.

         See Arbitration Rules provided by NAAA including Announcement Lights and other Auction guidelines:

         NAAA Guidelines

A: All arbitrations must be filed directly with the arbitration manager at YOUR AUCTION.

A: Your Host Auction adheres to NAAA arbitration guidelines. Please ask your Auction for more information.

A: The Watchlist allows you to track the sale price as well as place a bid at (a later date). Any status changes (de-listing, sold, sold on an “IF”, or moved to another event) will be reflected in your Watchlist.

A: A vehicle will stay on your watchlist after from being sold or removed unless you check the remove from watchlist button on the vehicle card. Vehicles are automatically added to your watch list when you place a bid from anywhere in the Marketplace.

A: Currently the Marketplace does not give you an option to order a Post Sale Inspection online. You must request a Post Sale Inspection directly with the Auction. Since the post sale inspection is done after the sale, charges are posted to the AR. The fee for the post sale inspection is listed in the terms and conditions. The Host Auction may send you an amended invoice for that particular vehicle.

A: Please see the video on Hyperlane to understand its functionality.

A: Check your internal speakers and that the volume is turned up. There is also a speaker icon in the simulcast and HyperLane console.

A: If you have the Watchlist Alert enabled in your profile alerts, any vehicle on your watch list or that you have bid on triggers an alert 3-5 vehicles before the vehicle approaches the block, simultaneously highlighting the vehicle on the upcoming vehicles list.

A: The QR code on the vehicle details page is a representation of the vehicle's VIN. This QR code allows 3rd party VIN explosions and vehicle history information.

A: Yes. Once you have loaded your username and password it will save in the system for future use.

A: The stoplight is the light structure defined in the Marketplace auction rules.

A: No. See the Terms and Conditions of the Marketplace. Contact your Auction for payment processing requirements.

A: Not at this time.

A: Yes. As a seller, the "Activity Section" can manage the price and additional description. If the description materially alters the car's value e.g.: frame, color change, all bidders will be notified and their bids may be retracted by the bidder(s)

A: Reference the Activity Timeline or Notification Bell

A: There is no section yet for recently deleted so if you remove a vehicle from watch list and that vehicle has not sold you need to search the inventory to find it or you can try to look for the vehicle notification in the Activity TImeline.

A: Yes, it is the seller's responsibility to have the vehicle ready for immediate transport. The buyer initiates transport with the company they desire, and the transport company will handle the transportation of the vehicle. If the sold vehicle becomes unavailable to the purchaser, the seller will potentially be charged a $500 fee that will go to the purchasing dealer.

A: Your vehicles can easily be uploaded to the Marketplace directly from the MarketPlace/Auction’s host applications and Dealer Marketplace Events, including third party vendor feeds. Potentially, CoRe, a downloadable application, can provide users the ability to produce a condition report and post to the Marketplace with the assistance from the Auction. The seller's Activity Section details the reserve price and any disclosures provided by you and the Auction.

A: You have the option of putting your inventory in various events such as second chance sale, HyperLot, and Private Lot. Please ask your Marketplace Sales Staff to work with you to find the best options to sell your vehicle

A: You are responsible for removing the vehicle from your Listed inventory in the Seller Activity Section or inform the Marketplace Sales Staff to help you remove the vehicle.

A: You may view, export and reprint sales reports from the buyer or seller activity sections.

A: All Sales are processed through Your Host Auction once the title is processed.

A: Titles are sent to Your Host Auction.

A: Your Host Auction manages all financial and title activities related to the purchase.

A: The host auction will forward the title(s) directly to the buying dealership.

A: Your Host Auction subscribes to the NAAA arbitration guidelines.

A: The buyer selects the method of transportation. The transportation expense becomes the responsibility of the buyer once the vehicle is purchased. In the event the vehicle is returned to the Seller, the Seller would be responsible for transportation costs both ways.

A: Yes, it is the buyer's responsibility to cover transportation fees from the seller's location or from the Auction.

A: You may choose any method of transportation. It is important to note that the transport companies available through the Auction can assist in managing the logistics. However, if you choose any other company or method of pick-up, please be aware that you are responsible for the condition of the vehicle from the time it is picked up from the Seller’s lot.

A: A key feature of our website is that it is fully web-based and does NOT require any specialty programs to be downloaded and installed to operate. The best results will be obtained with a typical broadband Internet connection, such as DSL or cable, T-1, etc. 

• * Pentium III processor or better with 512 MB memory. No Additional Disk Space Required.

• * Windows XP or Mac OS 9 or newer. Also supports Windows 7, Vista, X, & Mac OS X.

• * Internet Explorer 7.0, Google Chrome, Apple Safari, Mozilla Firefox 3.0 or greater.

• * Sun Java Plug-in 1.6 or greater (Click Here to download Java)• * Sound - Integrated sound card.

• * Internet Connection – Broadband such as DSL, Cable, T-1, T-3.

• * Minimum 1024x768 screen resolution.

• * TCP Ports 80, 8500, 8600 and 8700 must be opened. (for IP address 216.174.108.57)• * If you have a proxy server, it should allow non-http traffic through above mentioned ports.

A: Marketplace’s highly sophisticated and stable auction platform ensures 100% uptime while allowing even dial up connections in rural areas to work well. In the event that a buyer’s personal internet service connection to the internet (over which MarketPlace has no control or influence) is interrupted, the last bid received would be valid and if defined a Maximum Proxy Bid, MarketPlace will automatically and incrementally submit bids until you are the winner or reach your Maximum Proxy Bid.

A: No. All that is needed is a smartphone with a compatible browser. A Marketplace App may be available for easy mobile access to the Marketplace and Auction Lanes. Check with your Auction for access to a Marketplace App.

A: Live auction simulcast will appear as an option on the auction screen for any vehicle to which it applies. The simulcast will give you a LIVE video feed of the auction as it happens and will allow you to actively participate in the bidding process in REAL time.

A: No. While having high speed internet is always recommended for video, MarketPlace uses some of the largest and fastest servers in the world, and will allow buyers using connections as slow as dial-up to participate.