General Questions (FAQ)
IAS Auction Marketplace
What are the fees to participate on the Marketplace?
A: Vehicles that are bought and sold through the MarketPlace are subject to a sale fee for the seller and buy fee for the buyer, pursuant to the rules of the host auction. Additional fees, such as post-sale inspections or transportation are figured at the auction level and stated in that auctions rules and regulations.
What is a Proxy bid and a Hard bid?
A: A proxy is the maximum amount you are willing to pay as a buyer. The number is encrypted and cannot be seen by the auction, auctioneers, other sellers or buyers. The proxy engine only raises to your maximum amount as you are out-bid and will not exceed your highest proxy amount.
A: A hard bid represents the intended amount you are willing to bid. It takes you directly to the number you bid regardless of any other bids below.
How do I know if I won a vehicle I have previously bid on?
A: You will be alerted if you are outbid or if you are the highest bidder on a vehicle. You can click on "Activity Tracker" and Items I have Purchased buyer tab on the dashboard.
How do I get the confirmation paperwork on a vehicle I have sold or purchased?
A: The host Auction will email or fax a confirmation of what you bought or sold based on the information provided on your profile.
Can I use my floorplan company?
A: Yes, provided host auction accepts select floorplan companies. Confirm your floorplan sources with your Auction. At the conclusion of the bidding, you will be given the opportunity to request how you would like to pay.
How does Arbitration/Announcement Lights work in the Marketplace?
A: Your Auction Marketplace subscribes to NAAA Arbitration guidelines. See rules and regulations for arbitrations on the terms and conditions page.
See Arbitration Rules provided by NAAA including Announcement Lights and other Auction guidelines:
How do I file an Arbitration?
A: All arbitrations must be filed directly with the arbitration manager at YOUR AUCTION.
What time frame do I have to Arbitrate a vehicle I buy in the Marketplace?
A: Your Host Auction adheres to NAAA arbitration guidelines. Please ask your Auction for more information.
What is the importance of the Watchlist?
A: The Watchlist allows you to track the sale price as well as place a bid at (a later date). Any status changes (de-listing, sold, sold on an “IF”, or moved to another event) will be reflected in your Watchlist.
How long does a vehicle stay on your Watchlist?
A: A vehicle will stay on your watchlist after from being sold or removed unless you check the remove from watchlist button on the vehicle card. Vehicles are automatically added to your watch list when you place a bid from anywhere in the Marketplace.
Can I request a Post sale inspection in the Marketplace?
A: Currently the Marketplace does not give you an option to order a Post Sale Inspection online. You must request a Post Sale Inspection directly with the Auction. Since the post sale inspection is done after the sale, charges are posted to the AR. The fee for the post sale inspection is listed in the terms and conditions. The Host Auction may send you an amended invoice for that particular vehicle.
Is there an icon glossary for HyperLane?
A: Please see the video on Hyperlane to understand its functionality.
How do I check for sound connection?
A: Check your internal speakers and that the volume is turned up. There is also a speaker icon in the simulcast and HyperLane console.
I am waiting on a car to come through a lane, how will I know if the vehicle runs through lane if I am watching another lane?
A: If you have the Watchlist Alert enabled in your profile alerts, any vehicle on your watch list or that you have bid on triggers an alert 3-5 vehicles before the vehicle approaches the block, simultaneously highlighting the vehicle on the upcoming vehicles list.
What details does the QR code provide?
A: The QR code on the vehicle details page is a representation of the vehicle's VIN. This QR code allows 3rd party VIN explosions and vehicle history information.
Can I connect to CarFax or AutoCheck vehicle information from IAS Marketplace?
A: Yes. Once you have loaded your username and password it will save in the system for future use.
What does the stoplight icon mean on a vehicle?
A: The stoplight is the light structure defined in the Marketplace auction rules.
Can I make payment for purchased vehicles on the IAS Marketplace?
A: No. See the Terms and Conditions of the Marketplace. Contact your Auction for payment processing requirements.
Can I counter an "IF" sale in Marketplace?
A: Not at this time.
As a Seller, can I update vehicle pricing after an offer has been made?
A: Yes. As a seller, the "Activity Section" can manage the price and additional description. If the description materially alters the car's value e.g.: frame, color change, all bidders will be notified and their bids may be retracted by the bidder(s)
I missed an alert that popped up, how do I find it?
A: Reference the Activity Timeline or Notification Bell
If I remove a vehicle from a watchlist, how can I find the vehicle again?
A: There is no section yet for recently deleted so if you remove a vehicle from watch list and that vehicle has not sold you need to search the inventory to find it or you can try to look for the vehicle notification in the Activity TImeline.
After I sell my vehicle from my dealership, is there anything I should do in order to get the vehicle to the buyer?
A: Yes, it is the seller's responsibility to have the vehicle ready for immediate transport. The buyer initiates transport with the company they desire, and the transport company will handle the transportation of the vehicle. If the sold vehicle becomes unavailable to the purchaser, the seller will potentially be charged a $500 fee that will go to the purchasing dealer.
As a Seller, how do I consign vehicle to the Marketplace?
A: Your vehicles can easily be uploaded to the Marketplace directly from the MarketPlace/Auction’s host applications and Dealer Marketplace Events, including third party vendor feeds. Potentially, CoRe, a downloadable application, can provide users the ability to produce a condition report and post to the Marketplace with the assistance from the Auction. The seller's Activity Section details the reserve price and any disclosures provided by you and the Auction.
If my vehicle doesn’t sell on the Live Auction Lanes of the Marketplace, what additional ways do you offer to get it sold?
A: You have the option of putting your inventory in various events such as second chance sale, HyperLot, and Private Lot. Please ask your Marketplace Sales Staff to work with you to find the best options to sell your vehicle
What should I do if I retail a vehicle that is listed on your Marketplace?
A: You are responsible for removing the vehicle from your Listed inventory in the Seller Activity Section or inform the Marketplace Sales Staff to help you remove the vehicle.
What should I do if I need to reprint a sale?
A: You may view, export and reprint sales reports from the buyer or seller activity sections.
How will I get paid for cars I sell?
A: All Sales are processed through Your Host Auction once the title is processed.
Where do I send my title?
A: Titles are sent to Your Host Auction.
Who do I pay for the vehicle?
A: Your Host Auction manages all financial and title activities related to the purchase.
Who will the buying dealer receive the title from?
A: The host auction will forward the title(s) directly to the buying dealership.
After purchasing a vehicle, how long do I have to open an arbitration claim?
A: Your Host Auction subscribes to the NAAA arbitration guidelines.
Who pays for transportation?
A: The buyer selects the method of transportation. The transportation expense becomes the responsibility of the buyer once the vehicle is purchased. In the event the vehicle is returned to the Seller, the Seller would be responsible for transportation costs both ways.
If I buy a vehicle through the Marketplace, am I responsible to transport my vehicle?
A: Yes, it is the buyer's responsibility to cover transportation fees from the seller's location or from the Auction.
Am I required to use the transportation companies affiliated with the Auction or can I use my own?
A: You may choose any method of transportation. It is important to note that the transport companies available through the Auction can assist in managing the logistics. However, if you choose any other company or method of pick-up, please be aware that you are responsible for the condition of the vehicle from the time it is picked up from the Seller’s lot.
What are the minimum system requirements to use your Website?
A: A key feature of our website is that it is fully web-based and does NOT require any specialty programs to be downloaded and installed to operate. The best results will be obtained with a typical broadband Internet connection, such as DSL or cable, T-1, etc.
• * Pentium III processor or better with 512 MB memory. No Additional Disk Space Required.
• * Windows XP or Mac OS 9 or newer. Also supports Windows 7, Vista, X, & Mac OS X.
• * Internet Explorer 7.0, Google Chrome, Apple Safari, Mozilla Firefox 3.0 or greater.
• * Sun Java Plug-in 1.6 or greater (Click Here to download Java)• * Sound - Integrated sound card.
• * Internet Connection – Broadband such as DSL, Cable, T-1, T-3.
• * Minimum 1024x768 screen resolution.
• * TCP Ports 80, 8500, 8600 and 8700 must be opened. (for IP address 188.8.131.52)• * If you have a proxy server, it should allow non-http traffic through above mentioned ports.
What happens if I’m interrupted during the bidding or buying process?
A: Marketplace’s highly sophisticated and stable auction platform ensures 100% uptime while allowing even dial up connections in rural areas to work well. In the event that a buyer’s personal internet service connection to the internet (over which MarketPlace has no control or influence) is interrupted, the last bid received would be valid and if defined a Maximum Proxy Bid, MarketPlace will automatically and incrementally submit bids until you are the winner or reach your Maximum Proxy Bid.
Is there any special setup required for Mobile access to the Marketplace?
A: No. All that is needed is a smartphone with a compatible browser. A Marketplace App may be available for easy mobile access to the Marketplace and Auction Lanes. Check with your Auction for access to a Marketplace App.
How does the live auction simulcast work?
A: Live auction simulcast will appear as an option on the auction screen for any vehicle to which it applies. The simulcast will give you a LIVE video feed of the auction as it happens and will allow you to actively participate in the bidding process in REAL time.
What if I have a slow internet connection? Will I miss out on buying a vehicle?
A: No. While having high speed internet is always recommended for video, MarketPlace uses some of the largest and fastest servers in the world, and will allow buyers using connections as slow as dial-up to participate.